Cancellation Policy

At Active Recovery, we understand that unexpected circumstances may arise. However, late cancellations significantly impact our ability to provide timely care to all patients. To ensure fair and efficient scheduling for both patients and practitioners, we have implemented the following cancellation policy.

1. Standard Cancellation (24 Hours or More)

Patients may cancel or reschedule their appointment at least 24 hours before the scheduled time without incurring any fees. Providing adequate notice allows us to offer the appointment to another patient in need.

2. Late Cancellation (Less Than 24 Hours)

Cancellations made within 24 hours of the appointment time will be considered late cancellations. 

In these cases, the full appointment fee will be charged.

We recognise that emergencies can occur, late cancellations limit our ability to accommodate other patients and maintain an efficient schedule. Please see below for exemptions.

Rescheduling Policy

•  Rescheduling 24 hours or more before your appointment is free of charge.
•  Rescheduling within 24 hours is treated as a late cancellation and may result in the full appointment fee being charged.
•  Same‑day rescheduling may not be possible due to practitioner availability.

Medical Certificate Exception

If you are unable to attend your appointment due to medical reasons, we offer flexibility.

Providing a valid medical certificate or supporting documentation may allow us to waive the cancellation fee. Please submit documentation within a reasonable timeframe following the cancellation.

Commitment to Efficient Scheduling

We kindly request that all patients adhere to this policy to help us maintain an effective appointment schedule. If you are wanting to cancel or reschedule, you’re appointment/s please call our friendly administration staff (02) 6162 1229 or email info@activerecovery.net.au. Your cooperation supports our ability to provide timely care to everyone.

If you have any questions regarding this Cancellation Policy, please contact our Practice Manager Kim (02) 6162 1229 or kim@activerecovery.net.au